Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Your item must be in the same condition that you received it, original packaging, unopened, to be eligible for a return. You’ll also need the receipt or proof of purchase.  

To start a return, you can contact us at wowyourhair@gmail.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting; we will not accept a return. 

You can always contact us for any return questions at wowyourhair@gmail.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong thing so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain items cannot be returned, like custom products (special orders or personalized items) and personal care goods (beauty products). Would you please get in touch if you have questions or concerns about your specific item? 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.